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Refund & cancellation policy
Last updated: 26 September 2026
In short: cancel before we start and you get everything back. If we can't deliver what your written quote promised, you get your money back. Change of mind after delivery isn't refundable.
Services
- Before work starts: cancel any time for a full refund of your payment.
- After work starts: we refund your payment minus the work already done, based on the stage reached (for example, after a first preview, 50% of the advance is refundable).
- If we can't deliver: if we can't deliver what was agreed in your written quote after the included change rounds, you get a full refund of what you paid for that job.
- After final delivery and handover: no refunds, because the work and files are already yours.
- Third-party costs (domain names, paid tools, printing) can't be refunded once bought, because the provider doesn't refund them to us.
Digital products
- Bought on Etsy: handled through Etsy under the policy on each listing.
- Smile Ledger: if it doesn't work as described on your computer and we can't fix it within 7 days, you get a full refund.
How to ask
Message us on WhatsApp or email askjokerstudio@gmail.com with your name and payment reference. We reply within 2 working days.
How refunds are paid
Approved refunds are sent to the original payment method (UPI or bank account) within 7 working days. Your bank may take a few more days to show it.